ID and Address Verification

Identification and Address Verification

For regulatory reasons, we need to confirm our customers’ personal details, such as name, address and date of birth. As part of this process, we are also required to collect valid documents that further verify the above-mentioned information. We call this our KYC (Know Your Customer) program.

In order to make the onboarding and verification process as simple and intuitive as possible, we have partnered with world-class ID and address verification service provider HooYu (a Mitek Company).
With HooYu, we can provide a quick and safe way to authenticate your documents, making it easy for you to access the full potential of your KlickEx account.

Is it Safe?

Yes. HooYu use a TLS encrypted connection to keep your data secure. They delete all copies of your documents as soon as the identity check is done.

Sharing Information

As part of the verification process, we'll share your contact details with HooYu and they will share identity verification information with us.

Proof of Identity

We will request photo ID to verify your identity and personal information (for example, a valid passport or driver’s license.

Please make sure when you upload your proof of ID that:

All of your details (full name, date of birth) are clearly visible and match the details on your application.
It's in date (we can't accept expired photo IDs).
It's the exact type of photo ID we've requested.
The image is clear and of good quality.
All four corners of the photo ID are captured.
There is no visible reflection - you may need to move away from overhead lighting.

Proof of Address

We may also request proof of address documents to verify your home address. For example, you can upload your recent utility bill, IRD/tax letter or bank statement.

Please make sure when you upload your proof of address document that:

All of your details (full name, address) are clearly visible and match the details on your account.
You upload a photograph of the original document - screenshots can't be accepted.
The image is clear and of good quality.
It is dated within the last 3 months

The following sets out minimum Identification and Address Verification (ID&V) documentation requirements, which must be met when you apply to send remittances via the KlickEx Pacific.

Country

Photo ID

Address Verification ID

Australia

Either:

Australian/Foreign Passport

Australian Driver’s License

Not required

New Zealand

Either:

A New Zealand/Foreign Passport

New Zealand/Australian Driver’s License

Any of the following proof of address

New Zealand Utility bill
New Zealand Bank account statement
Government issued document
NZ Tax notice/certificate
Electoral roll papers

Other

Valid Passport

Any of the following proof of address

Utility bill
Bank account statement
Government issued document

By providing your ID&V documentation, you confirm that you understand this documentation will be independently verified, and will be held on file by the KlickEx Group.

If you have any questions about our KYC program or any of our services, please contact us by sending an email to support@klickex.com and our team would be happy to assist you.

Terms & Conditions